We only replace / exchange items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received your refund in 7 -10 days, first check your bank account again. If approved your refund will be processed, and a refund will be applied to your credit card or original method of payment, within 5 -7 days. We will also notify you of the status of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return and refund, we require a receipt or proof of purchase. If you are not satisfied with your purchase, please notify us and claims will be assessed and processed at the discretion of the Company. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. Our distribution center does not ship packages on weekends or US holidays: Orders placed after the cutoff time will be processed the following business day based on the shipping method selected at checkout. Click on the tracking number near the bottom of the email to track your order.Įxcept for federal holidays within the United States, all orders are processed and shipped Monday - Friday. The email will include shipment details, your tracking number, and a link to the USPS website. We ship most orders within two business days of receiving them. You will receive a shipment confirmation email when your order is ready. Our products are shipped to all 50 states in the United States. We also deliver to rural addresses with complete addresses and telephone numbers. In addition to PO Boxes, we can also deliver to APO and FPO addresses. The address on the order acknowledgment is the only one guaranteed for delivery. Only correctly addressed orders are covered by our guarantee. We will process all orders received after 2:00 PM CST the following business day.Ĭheck your shipping address carefully! If an address error is made, El Paisa Mercadito reserves the right to make corrections and to limit refunds and replacements. Our delivery times are based on orders placed Monday through Friday.
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